FAQs

What are your shipping rates?

We keep shipping simple and fair.

• Minimum Order: $25 required for shipping.

• Flat Rate Comfort Shipping: $6.95 on all orders between $25–$74.99.

• Transformative Shipping: Free on orders $75+.

• Our Promise: We always choose the most reliable carrier (UPS, USPS) to ensure safe, timely delivery.

Which carriers do you use?

We partner with trusted carriers like USPS and UPS. Behind the scenes, we always select the most reliable and cost‑effective option for your package size and weight. This ensures your Satin Suds arrive safely, without you needing to worry about the logistics.

How long does shipping take?

• Processing time: Orders are packed with care and usually ship within 2–3 business days.

• Transit time: Most packages arrive within 3–7 business days depending on your location.

Do you offer local pickup?

Yes! If you’re near Pflugerville, Texas, you can select Market Day Pickup at checkout. It’s free, and you’ll get to collect your Satin Suds in person at our local events.

Do you ship internationally?

At this time, Satin Suds ships within the United States only. We’re exploring international options for the future — stay tuned.

How is my order packaged?

Every order is prepared with intention. We use protective packaging to keep your soaps and beard care products safe in transit, while keeping materials as eco‑friendly as possible. Your package is more than a box — it’s part of the Satin Suds experience.

Why do you charge a flat rate?

Flat rate shipping keeps checkout simple and transparent. Some orders cost a little more to ship, some a little less — but overall, it balances out. Our goal is to make sure you feel comfort and fairness at every step.